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New Rebooking Policy - Effective from January 2024

Designed to nurture the health and well-being of your dog while optimising our productivity...

Effective from January 2024: To ensure optimal productivity and the well-being of your dog, we are requesting that clients attend on a regimented schedule of various time intervals depending on coat type. All silky, wool or mix of either coat type dogs should return 2-6 weekly (if you wish to keep them fluffy) but at a maximum of 8 weekly (short styles) otherwise double the charge will be applied for the amount of time needed to groom your dog. Again to maximise our productivity and to nurture the well-being of your dog we are no longer offering appointments to any clients with any dog with any coat type who request to return more than 12 weekly for any reason.

If you wish to keep your silky or wool coated dog fluffy, they must return to us at a maximum of 6 weekly. If they return more than 6 weekly for any reason and there is matting present, the coat will have to be clipped short and extra charges will be applied (final cost will depend on the complexity of the groom/ severity of the matting).

Silky coats examples: Cockers, Cavaliers, Yorkie, Setters, Maltese, Shihtzu… any mix of silky coats

Wool Coat examples: Poodle, Bichon, Cavapoo’s, Cockapoo’s, Labradoodles, Goldendoodles, Maltipoos.. any mix of poodle or Bichon coat

 

For clients with a dog that has a Wire or Double coat or mix of either attend 6-8 weekly ideally but no more than 10 weekly sessions. We can accept 12 weekly sessions for some hand stripped wire coats however we do believe your dog enjoys it more with 8-10 weekly sessions. Wire Coat examples: Irish Terrier, Border Terrier, Wire Haired Dachshund, West Highland White, Schnauzer. Double Coat examples: Golden Retrievers, Pomeranians, Husky, Collies, Chow Chow, Corgi’s

Due to our jam packed schedule, we simply do not have the time anymore to deal with overgrown coats, excessive undercoats, heavily soiled coats etc... all associated with dogs that are not professionally groomed within a maximum 8 weekly schedule for Silky and Wool coats and within a maximum of 12 weekly schedule for Wire and Double coats. Thank you for your understanding.

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Please Note: Clients we have not seen in 12 weeks (3 months) will automatically be removed from our client list to allow for the possibility of new clients who are willing to commit to a more regular schedule.

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